We had just presented the digital maturity assessment findings to the IT project manager. The assessment hadn’t painted a flattering picture. The headline was, none of the people ‘in the business’ knew how to use any of the smart CRM functionality into which the IT department had poured millions. After a tense pause, the client…
5 Reasons Why Strategy Fails
5 reasons why strategy fails that have nothing to do with technology, the external environment, or the analysis that went into a strategy.